Privacy Policy

PRIVACY & LEGAL STATEMENT

Online Doctors is committed to protecting your privacy and developing technology that provides you with an innovative and safe online experience. This Statement of Privacy applies to our website, app, and related services, and governs data collection and usage. By using our services, you consent to the data practices and terms described in this statement.

1. Collection of Your Personal Information

Online Doctors may collect personally identifiable information, such as your name, address, e-mail, or telephone number. We may also collect anonymous demographic information, such as ZIP code, age, gender, preferences, and interests.

Additionally, we automatically collect information about your device and internet connection (IP address, browser type, access times, and referring website addresses) for system administration, service operation, security, and analytics.

If you disclose personal or sensitive information through public reviews, comments, or message boards on our platform, please be aware this information may be collected and used by others outside of our control.

2. Use of Your Personal Information

Online Doctors uses your personal information to:

  • Deliver services and consultations requested by you.

  • Communicate with you about products, services, or updates.

  • Improve service quality and conduct research.

  • Process payments through secure platforms.

  • Facilitate referrals, deliveries, or third-party integrations (labs, pharmacies, insurers).

We may share limited data with trusted service providers who perform functions on our behalf (e.g. deliveries, analytics, support). These partners are contractually bound to confidentiality and limited use.

We do not sell, rent, or lease your personal information to third parties.

3. Informed Consent & Telehealth Risks

By engaging in telehealth consultations, you acknowledge and accept that:

  • Telemedicine may have limitations compared to in-person care.

  • Providers may be unable to conduct full physical examinations.

  • Technical failures (internet issues, video/audio quality, interruptions) may affect service.

  • If a provider determines telehealth is insufficient, you may be referred to in-person care.

  • You may withdraw consent at any time.

4. User Responsibilities

You agree to:

  • Provide accurate and complete medical and personal information.

  • Use the service in a secure, private setting.

  • Protect your login credentials and not share them.

  • Seek emergency help via local services in life-threatening situations.

  • Ensure your device is secure and up-to-date.

5. Provider Standards & Licensing

All healthcare providers on the platform are required to hold valid licenses and credentials within their jurisdictions. While Online Doctors verifies credentials and facilitates access, we do not guarantee medical outcomes or continuous availability of providers.

6. Disclaimer & Limitation of Liability

Online Doctors acts solely as a technology platform connecting patients with healthcare providers and emergency services. We do not provide medical care ourselves.

No Warranty: The service is provided “as is” and “as available.” Online Doctors disclaims all warranties, whether express or implied.

Limitation of Liability: Online Doctors, its employees, partners, or affiliates shall not be held liable for any damages, misdiagnosis, errors, omissions, delays, or losses resulting from consultations, reliance on medical advice, technical failures, or inability to use the platform. You use the service at your own risk.

7. Security of Your Information

Online Doctors secures your personal information against unauthorized access, use, or disclosure by:

  • Encrypting sensitive information (e.g. payments, health data).

  • Hosting data on controlled, secure servers.

  • Restricting access to authorized personnel only.

  • Monitoring and auditing for compliance.

In the event of a data breach, we will notify affected users in accordance with applicable laws.

8. Use of Cookies

Our platform uses “cookies” to enhance your experience and personalize services. Cookies are small text files stored on your device and cannot be used to run programs or deliver viruses. You may disable cookies in your browser settings, though some features may not function properly.

9. Retention & Deletion of Data

We retain medical and personal records for as long as required by law and for operational purposes. After this period, data will be anonymized or securely deleted. Users may request access, correction, deletion, or export of their personal data by contacting us.

10. Cross-Border Services & Jurisdiction

Telemedicine regulations may vary by region. Online Doctors reserves the right to restrict or refuse services in jurisdictions where telehealth delivery is not permitted.

This Privacy & Legal Policy shall be governed by and construed under the laws of Zimbabwe (and other applicable jurisdictions where we operate).

11. Changes to this Statement

Online Doctors will occasionally update this Privacy & Legal Statement to reflect company practices, feedback, or legal requirements. Users will be notified via email, app updates, or notices on our website. Continued use of our services after updates constitutes acceptance.

12. Contact Information

  • Phone: +263 78 504 8413

  • Email: support@onlinedoctorsafrica.com

  • Address: Sandton, Gauteng, South Africa

Policies for Reference:

  • Zimbabwe Telemedicine Policy: https://drive.google.com/file/d/1jvLIuH-A98X0Wgwzl8AJDm1RVa61Mw8A/view?usp=sharing

  • Zimbabwe Social Media Policy: https://drive.google.com/file/d/15rrxuTZNPoi69iXk6ZerblMo1t2omy4M/view?usp=sharing

Account Deletion Policy:

  • Both Patients and Doctors have the right to delete their account at any time from within the application.
  • All personal information associated with the account will be deleted within 7 working days.